Shipping

We do our best to ship all items the same day the order is placed, painted gauge pods and other custom requests may take longer. Stacks also usually take 5-7 business days to ship. Please keep this in mind when ordering them with express shipping. We do our best to deliver most items within 5-6 business days, most will show up much sooner.
Not all items come from our shop in WI.
Please call us for estimated ground shipping time to your location, please don't assume that the product will automatically ship from WI.

OUR WEB SITE IS NOT CONFIGURED FOR THE NEXT DAY AIR SATURDAY SHIPPING METHOD. IF YOU NEED SOMETHING DELIVERED ON A SATURDAY PLEASE CALL US.

International Customers:
All international customers are responsible for paying 100% of any duties & or taxes and import/brokerage fees incurred when products are shipped out of the U.S.A.. If these fees are not paid by the consumer at the time of delivery, they will be charged to Pure Diesel Power and then invoiced and billed to your credit card.

We ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility.
We will not cover the cost!

Frequently asked shipping related questions:
Q: My order shipping method says UPS, but you sent me a FEDEX tracking number, am I getting someone else's order?
A: Here at Pure Diesel Power we use UPS Ground OR equivalent if you picked ground. Some orders may get shipped via Priority Mail if we determine that you will get your package sooner via that method. If you order something and want 1st, 2nd, or 3rd day shipping we reserve the right to use the carrier of our choice if we determine your package will get there in the same time period.
Q: My receipt says I was charged for 20lbs of shipping and the UPS tracking number only indicates that a 9lb package was shipped, why did you charge me for a 20lb package?
A: Some items are larger than others and we need to enter DIMENSIONAL weight for shipping cost accuracy, especially for larger items that need to ship with express shipping. Carriers such as UPS & Fedex charge by dimensions, rather than weight.
Q: I received my item and upon opening it, the item is damaged! What do I do now?
A: First, please DO NOT install the product. Retain all packaging material, the damaged item, and anything else that came with the product. Call us right away so we can start a damaged shipment claim.

Return Policy

Chargebacks will be turned to collection. This does affect your credit rating.

If you receive a damaged product, or it does not meet your expectations, first, contact us here at Pure Diesel Power for instructions on how to return the item to us.
We will require that the product be in the original packaging, shipped prepaid within 15 days and with a copy of the invoice for a refund or exchange.

·Defective items - Any warranty claims for defective merchandise that occur after 30 days from the date of purchase must be handled between the customer and the manufacturer. We will do our best to support you after the sale, but we cannot accept returns on items that fail due to manufacturer defects. Some items can be exchanged through us if they are DOA or fail within 30 days. To inquire about a certain product and its return policy, you may call us at 715-254-1833 before purchase.

Unopened Items - We will fully refund you for any unopened item (not listed below) for any reason within 15 days of the original purchase date. Shipping is not refundable.

-RETURNS PAST 15 DAYS- No Returns on ANY item after 15 days unless there are extenuating circumstances. We may at our discretion refuse to authorize your return or charge a 25% restocking fee. We can ONLY offer an in-store credit on returns accepted after 15 days.

-INJECTION LINES: We do not accept any returns on custom or standard bent injection lines. They are covered under warranty for a period of 6 months and will be fixed at the manufacturers discretion if any leaks occur.

-Smoke Stacks- All Grand Rock smoke stack branded items are subject to a 20% restocking fee. No exceptions! Freight is not refundable!

-There will be absolutely NO returns on any electronic replacement sensors or harnesses for Ford, Chevy, or Dodge trucks. We will help you get them replaced if they are DOA, but we cannot accept returned electronics otherwise.

DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $15 for sending the product to the incorrect address. This could also delay your credit/refund if applicable. This $15 charge will be deducted from your credit/refund amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange or credit, so please DO NOT send them to our shop.

· Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date.

We do not accept returns on the following:

· Any non-standard item that is manufactured or modified to a specific customer's needs.

· Any Custom Painted item and Paint. (unless initially defective upon receipt)

· Exhaust systems, down pipes, or other exhaust component after it has been installed.

· Any electronic components or parts if they have been installed on the vehicle. (unless defective)

· Any emissions deleting/bypass piping hardware or software. This includes DPF & EGR delete kits.

· Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.

· Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.