Shipping

We do our best to ship all items the same day the order is placed, painted gauge pods and other custom requests may take longer. Stacks also usually take 5-7 business days to ship. Please keep this in mind when ordering them with express shipping. We do our best to deliver most items within 5-6 business days, most will show up much sooner.
Not all items come from our shop in WI. Some large orders with multiple items may come in multiple shipments.
Please call us for estimated ground shipping time to your location, please don't assume that the product will automatically ship from WI.

We ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.

PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility.
We will not cover the cost!

If you order something online with express shipping such as Next Day Air or Second Day air, and enter the incorrect shipping address, if the package does not get to you on time because of the address mistake, shipping will NOT be refunded if it is your error.

Order Cancellation Policy
ANY order cancellation MUST be handled via phone due to the unreliability of emails. If your order has already shipped, you will be responsible for return shipping costs, even if you refuse the package when it gets to you.
If you refuse a package without authorization from us, a 20% restocking fee will be deducted from your refund.

Return Policy

Charge-backs will be turned to collection. This does affect your credit rating.

If you receive a damaged product, or it does not meet your expectations, first, contact us here at Pure Diesel Power for instructions on how to return the item to us.
We will require that the product be in the original packaging, shipped prepaid within 15 days and with a copy of the invoice for a refund or exchange.

·Defective items - Any warranty claims for defective merchandise that occur after 30 days from the date of purchase must be handled between the customer and the manufacturer. We will do our best to support you after the sale, but we cannot accept returns on items that fail due to manufacturer defects. Some items can be exchanged through us if they are DOA or fail within 30 days. To inquire about a certain product and its return policy, you may call us at 715-254-1833 before purchase.

Unopened Items - We will fully refund you for any unopened item for any reason within 15 days of the original purchase date. Shipping is not refundable.

-Cylinder Heads - We stand behind our machine work. If our machine work is deemed incorrect, you may at your expense return the cylinder head to us. We will then fix or replace the cylinder head if necessary. IF THE CYLINDER HEAD IS MODIFIED/MACHINED after it leaves our location, all warranties are void and the cylinder head is not returnable or refundable.

-INJECTION LINES: We do not accept any returns on custom or standard bent injection lines. They are covered under warranty for a period of 6 months and will be fixed at the manufacturers discretion if any leaks occur.

-Smoke Stacks- All Grand Rock smoke stack branded items are subject to a 20% restocking fee. No exceptions! Freight is not refundable!

-RETURNS PAST 15 DAYS- No Returns on ANY item after 15 days unless there are extenuating circumstances. We may at our discretion refuse to authorize your return or charge a 25% restocking fee. We can ONLY offer an in-store credit on returns accepted after 15 days.

-There will be absolutely NO returns on any electronic replacement sensors for Ford, Chevy, or Dodge trucks. We will help you get them replaced if they are DOA, but we cannot accept returned electronics otherwise.

DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL US FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $15 for sending the product to the incorrect address. This could also delay your credit/refund if applicable. This $15 charge will be deducted from your credit/refund amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange or credit, so please DO NOT send them to our shop. This $15 charge also applies if you REFUSE a package without prior authorization from us.

· Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date.

· After 15 days all returns are subject to a 25% restocking fee unless otherwise arranged with us.

We do not accept returns on the following:

· Any non-standard item that is manufactured or modified to a specific customer's needs.

· Any Custom Painted item and Paint. (unless initially defective upon reciept

· Any emissions deleting/bypass piping hardware or software. This includes DPF delete kits.

· Exhaust systems, down pipes, or other exhaust component after it has been installed.

· Any electronic components or parts if they have been installed on the vehicle. (unless defective)

· Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.

· Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.

Please check thoroughly that all components are what you ordered and look to be in working order.

When is my credit card charged?
Pure Diesel Power charges your credit card when you submit your order online. If there is a delay in shipping your order, you will be notified by phone or email within 2 business days.

International Customers:
All international customers are responsible for paying 100% of any duties & or taxes and import/brokerage fees incurred when products are shipped out of the U.S.A.. If these fees are not paid by the consumer at the time of delivery, they will be charged to Pure Diesel Power and then invoiced and billed to your credit card.

We do our best to quote international shipping accurately, but our online shopping cart shipping calculator is not always 100% correct. If the ACTUAL cost of shipping exceeds what you paid, we will be in contact ASAP to verify if you approve any additional shipping cost. Other items, such as items that have free shipping, apply only to US customers, and we will contact you with a correct shipping quote to your location. If the extra cost is not agreeable, we are more than happy to refund and cancel your purchase.

Pricing, specifications, availability and terms of offers may change without notice, are not transferable and are valid only for new purchases from Pure Diesel Power for delivery in the 50 United States. Pure Diesel Power cannot be responsible for typography, photography, pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors.

Orders subject to cancellation by Pure Diesel Power. All prices exclude shipping (except where otherwise noted) and taxes where applicable. All trademarks and registered trademarks are the property of their registered holders. ©2008 Pure Diesel Power All rights reserved.

Price Match Policy: Pure Diesel Power will meet or beat any legitimate price to the best of our ability. If you see a price listed lower for an item you just purchased from us within 15 days, we will issue you an in-store credit for the difference.